We focus on work where clarity and presentation matter. That usually looks like websites, identity, decks, pitch materials and other pieces that need to hold up in real rooms with clients, partners or investors.
If a request feels far outside that lane, we will say so and point you in a better direction when we can.
That is common. The intake form and first call are designed to help us understand where things stand and what is actually on your plate. From there we will either suggest a clear next step or let you know if we are not the right studio.
Yes. We say no when the timing, budget, expectations or subject matter do not line up, or when we believe someone else would be a better fit. It is better to say that up front than to move into a project that will not work for either side.
The shape of each project is different, but the rhythm is similar. We begin with a short intake and conversation, then put together a written outline of what we believe needs to be done. Once that is agreed, we move into work in clear stages with regular check-ins.
You will always see where we are in the process and what is coming next before any major decisions are made.
We give realistic ranges instead of promises we cannot control. Timelines depend on the size of the work, how quickly decisions are made and how fast content comes together.
If dates are critical, we will talk about that directly and build it into the proposal. Even then, some things remain outside our control, so the written agreement will always define final timing.
We prefer a steady pace instead of constant messages. You can expect regular updates at agreed points in the project, along with quick notes when decisions are needed from your side. If you ever feel unsure about where things stand, you can ask and we will clarify.
Most of our work is priced by project rather than by the hour. We look at the outcome, the depth of thinking required and the level of design involved. The number you see in your proposal will include the work, agreed rounds of refinement and a clear list of what is in scope.
Day-rate or ongoing support work is handled separately when needed.
It is normal for ideas to expand once work begins. If changes are small, we will usually absorb them. If they materially change the scope, we will pause, talk it through and adjust the plan and budget together before continuing.
Yes. To hold time on our calendar we take an initial payment before work begins, with the remainder split into stages or a final balance. The exact structure will be detailed in your proposal and agreement.
Once the agreed fees are paid, you own the final approved deliverables for your own use under the terms in your agreement. We retain rights to working files and internal process unless otherwise arranged in writing.
We value being able to show the work we are proud of. In most cases we will ask to share finished pieces on our site or in a private deck, unless there is a specific reason not to.
If you need strict privacy or a delay before anything is shown, we can agree to that in your contract.
We treat all non-public materials as confidential by default and only use them to do the work we agreed to do. If a formal NDA is required, we are comfortable working under one.
We do not sell or trade your information. We may work with trusted collaborators when a project requires it, but only as part of the work and never for unrelated purposes.
No studio can honestly guarantee revenue, fundraising, signups or any other outcome. We are responsible for the quality and integrity of the work we deliver, not for factors like market conditions, pricing, product decisions or sales operations.
Our goal is to give you clear, strong materials that support the work you are already doing.
No. This FAQ is a plain-language guide to how we operate. Your signed proposal and agreement will always define the actual terms of our work together, including fees, scope, ownership and legal details.
