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FAQs

A quick guide to everything you need
to know

Find quick, clear answers to common questions about our services, process, and what to expect. If you don’t see what you’re looking for, reach out. We’re happy to help!

How do I submit design requests?

You’ll receive access to a personalized dashboard where you can submit briefs, upload assets, and provide feedback- all in one place.

Who will I be working with?

You’ll work directly with our founder-led team. No handoffs, no fluff- just experienced designers who understand business.

Can you handle specialized design requests unique to our industry?

Absolutely. We specialize in working with financial firms, real estate developers, family offices, and growth-stage companies.

What if I need revisions?

We offer unlimited revisions. We’ll keep refining until the design is exactly what you need.

Do I own the rights to the designs?

Yes. All final designs are 100% yours- delivered with full rights and source files.

What's included in my monthly subscription?

Unlimited design requests and revisions, access to our project dashboard, source files, and a founder-led creative team focused on your success.

Is there really no limit to design requests?

No limits. You can submit as many design projects as you’d like. We’ll work through them one at a time (or multiple at once depending on your plan).

Can I pause or cancel anytime?

Yes. You can pause your subscription anytime and pick it back up when you’re ready. Cancel anytime- no contracts, no penalties.

Do you offer a trial or guarantee?

Yes. Try us for 7 days. If you’re not satisfied, we’ll refund 50% of your first month- no questions asked.

Is this better than hiring in-house or using an agency?

For most, yes. You get senior-level design on demand, without the overhead of a full-time hire or the slow turnaround of a traditional agency.

How fast can I expect my designs?

Most designs are delivered within 48 hours. Larger or more complex projects may take longer, but we always keep you in the loop.

What if I have an urgent project?

We prioritize urgent requests and can adjust our workflow to meet tight deadlines when necessary.

Do you offer support outside of design services?

While our core focus is design, we can provide strategic insights and recommendations to enhance your brand’s visual communication.

How do you ensure quality and consistency?

Our founder-led team maintains strict quality control, ensuring each design aligns with your brand and objectives.

What if I need assistance beyond the FAQ?

If you have further questions or need personalized support, feel free to contact us directly at Support@theprojektco.com.

Still have questions?

Reach out to us anytime and we'd be happy to help.